Privacy Policy

1. Data Controller and Scope

Privacy or legal enquiries may be sent to info@dravessiquegrandhaven.com. The data controller is Dravessique Grandhaven Hospitality Ltd., located at 800 Robson St, Vancouver, BC V6Z 3B7, Canada.

This Privacy Policy explains how information is collected, used, disclosed, retained, and protected when you use this website or contact our guest services. It is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act where it applies, British Columbia privacy requirements where applicable, and the GDPR for individuals whose processing falls within its territorial scope.

2. Information We May Collect

We collect only information that is reasonably necessary for the purposes described in this Policy.

• Contact information such as name, email address, and telephone number when you submit an enquiry.
• Message content, requested dates, accessibility needs, and other information you voluntarily provide.
• Technical data such as browser type, device characteristics, language, approximate region, timestamps, and security logs.
• Cookie or similar preference data where non-essential storage is enabled with consent.

3. Purposes of Processing

We use personal information to respond to enquiries, provide requested guest information, maintain website security, prevent misuse, administer consent choices, improve accessibility and performance, and comply with legal obligations. We do not use submitted enquiry data to make solely automated decisions that produce legal or similarly significant effects.

4. Legal Bases Under the GDPR

Where the GDPR applies, processing may rely on consent, steps requested before entering into a contract, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating a secure and useful website. We balance legitimate interests against the rights and expectations of individuals.

5. Cookies and Local Storage

Essential storage may be used to remember technical preferences and to support form operation. Optional analytics or marketing cookies are not enabled by this static website. Form submissions processed by the local demonstration script may be stored in the browser localStorage on the user’s device. Users can remove this information through browser controls.

6. Recipients and Service Providers

We do not sell personal information. Information may be disclosed to service providers only when necessary to provide a requested service, maintain security, meet legal obligations, or protect legal rights. Any service provider used for live production deployment should be subject to appropriate confidentiality, security, and data-processing terms.

7. International Transfers

If personal information is transferred outside the jurisdiction in which it was collected, appropriate safeguards should be used as required by applicable law. For GDPR-covered transfers, this may include adequacy decisions, Standard Contractual Clauses, or another lawful transfer mechanism.

8. Retention

Personal information is retained only for as long as reasonably necessary for the stated purpose, legal compliance, dispute resolution, or security. Retention periods should be reviewed periodically and data should be deleted or anonymized when no longer required.

9. Security Measures

Reasonable administrative, technical, and organizational safeguards should be maintained, including access controls, least-privilege practices, secure transport for production deployments, software updates, backup controls, and incident-response procedures. No method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on applicable law and your location, you may have rights to request access, correction, deletion, restriction, portability, objection to certain processing, withdrawal of consent, and information about disclosures. You may also have the right to complain to a competent privacy regulator. Requests may require identity verification.

11. Children and Gambling-Age Restrictions

This website is intended for adults. Casino-related information is intended only for individuals who meet the legal gambling age applicable in the relevant Canadian jurisdiction. We do not knowingly seek personal information from children for casino-related services.

12. Data Breaches

Where required by law, material privacy incidents will be assessed, documented, contained, and notified to affected individuals and regulators within the applicable legal timeframes.

13. Changes to This Policy

We may update this Policy to reflect legal, technical, or operational changes. The revised version will be posted on this page with an updated date. Material changes should be communicated in an appropriate manner.

14. Contact

Privacy or legal enquiries may be sent to info@dravessiquegrandhaven.com. The data controller is Dravessique Grandhaven Hospitality Ltd., located at 800 Robson St, Vancouver, BC V6Z 3B7, Canada.